How can I track my order?

You can find tracking information for your order by clicking the “My Account” link on the top navigation bar.

Who should I contact for missing packages?

If you don’t receive your package as expected, check the tracking information by clicking on the “My Account” link on the top of the navigation bar. If your package is still missing, please contact Overture’s customer service at success@overturepromo.com. You should receive a response within 24 hours.

Who should I contact if I am missing items?

If you receive your order and it is missing items, please contact Overture’s customer service at success@overturepromo.com. You should receive a response within 24 hours.

How can I change or cancel my order?

If you’d like to change or cancel an order, please contact Overture’s customer service at success@overturepromo.com. You should receive a response within 24 hours. If your order hasn’t shipped yet, you can cancel or change your order free of charge.

If your order has already shipped, customer service will provide you with a return authorization form. You will need to ship the goods back to Overture at your own expense. Once Overture has received the goods in new and unused condition, you will receive a full credit for the cost (minus shipping).

How do I return / exchange items?

To return or exchange an order, contact Overture customer service at success@overturepromo.com. You should receive a response within 24 hours.

Damaged Goods: If you receive a damaged or unsatisfactory item, Overture will send a replacement free of charge, as well as a pre-paid call tag for returning the damaged item at Overture’s expense.

Incorrect Items: If you receive an incorrect item in your shipment, Overture will send the correct item free of charge, as well as a pre-paid call tag for returning the incorrect item at Overture’s expense.

Other returns/exchanges: If you decide to return or exchange a new or unused item for any other reason, you will receive a return authorization form from Overture customer service. You will need to ship the item back to Overture at your own expense. Once the goods have been received, you will receive a full credit for the cost (minus shipping).

Personalized Items: Personalized items, such as baseball caps customized with a school name, cannot be returned or exchanged.

Where can I send feedback and additional questions regarding my order?

If you have feedback or additional questions or concerns, please reach out to Overture customer service at success@overturepromo.com. If your question is regarding an order that has already been placed, please include your order number in your email.

Who do I contact for technical difficulties on this website?

For technical difficulties with the Overture website, please contact Estore@overturepromo.com.

Who do I contact if I have account issues?

For issues with your login or account information, please contact success@overturepromo.com.