To return or exchange an order, contact Overture customer service at firstname.lastname@example.org. You should receive a response within 24 hours.
Damaged Goods: If you receive a damaged or unsatisfactory item, Overture will send a replacement free of charge, as well as a pre-paid call tag for returning the damaged item at Overture’s expense.
Incorrect Items: If you receive an incorrect item in your shipment, Overture will send the correct item free of charge, as well as a pre-paid call tag for returning the incorrect item at Overture’s expense.
Other returns/exchanges: If you decide to return or exchange a new or unused item for any other reason, you will receive a return authorization form from Overture customer service. You will need to ship the item back to Overture at your own expense. Once the goods have been received, you will receive a full credit for the cost (minus shipping).
Personalized Items: Personalized items, such as baseball caps customized with a school name, cannot be returned or exchanged.